Accessibility at Rubbish Collection Barnet

Rubbish Collection Barnet is committed to providing an accessible and inclusive waste and recycling service for everyone in the Barnet area. We want all residents, visitors and businesses to be able to access information about our services and use our digital tools with ease, regardless of technology, ability or access needs.

Scope of this accessibility statement

This accessibility statement covers the main Rubbish Collection Barnet website and any online tools we provide to help you arrange accessible rubbish collection in the Barnet area. It explains how accessible our digital services are, what we are doing to improve them, and how you can contact us if you experience barriers when using our online information.

Our accessibility standards

We aim to meet the Web Content Accessibility Guidelines version 2.1 at level AA. These guidelines are internationally recognised standards designed to make content more accessible for disabled people and more user friendly for everyone. We regularly review our website and digital services against these standards and work to fix any accessibility issues we discover or that are reported to us.

Screen-reader support

The Rubbish Collection Barnet website is designed to work with modern screen-reader software. We use proper headings, descriptive page titles, meaningful link text and structured content so that screen-reader users can understand and navigate rubbish collection information for Barnet clearly. Images used on our website are given alternative text where they provide important information. Decorative images are marked in a way that allows screen-readers to skip them.

Keyboard navigation

Our website can be used without a mouse. You should be able to move around pages, open menus, complete forms and request rubbish collection Barnet services using only a keyboard. We aim to provide a logical tab order, a clear visual focus indicator and accessible form labels so that people who rely on keyboard navigation can complete actions confidently. We avoid keyboard traps and regularly test navigation on different devices and browsers.

Readable content and layout

We use plain language wherever possible and explain any technical waste or recycling terms that may not be familiar to all residents. Content is structured with clear headings and paragraphs, so you can quickly find information about collection days, bulky waste, recycling and assisted collections in Barnet. We aim for sufficient colour contrast between text and background, and we avoid using colour alone to convey important information.

Compatible technologies

The Rubbish Collection Barnet website is designed to work with current versions of major browsers and operating systems. It should also be compatible with common assistive technologies, such as screen-readers, screen magnifiers, speech recognition software and alternative input devices. We aim to ensure that accessible rubbish collection Barnet information is available on a wide range of devices, including desktops, laptops, tablets and mobile phones.

Ongoing accessibility improvements

We recognise that accessibility is an ongoing process. We review feedback, carry out regular checks and update our website to improve access for all users. When we introduce new features or online tools for rubbish collection in Barnet, we include accessibility considerations in the design and testing stages.

Contact us about accessibility

If you experience any difficulty using the Rubbish Collection Barnet website, or if you need information about rubbish collection in Barnet in a different format, please contact our customer service team. You can get in touch to request information in large print, easy read, audio format or another accessible format that meets your needs. You can also contact us to ask about accessible rubbish collection options in Barnet, including assisted collections for residents who cannot move bins or containers to the usual collection point.

When you contact us, please tell us which page or service you were trying to access and describe the problem you encountered. This helps us understand the issue, provide a suitable alternative, and improve accessibility for other users.

Feedback and complaints

We welcome feedback on the accessibility of Rubbish Collection Barnet services. If you are not satisfied with how we respond to an accessibility request or concern, you can make a formal complaint through our customer complaints process. We review all complaints and use them to guide future improvements to our accessible rubbish collection Barnet services.